All patients are welcome to contact our clinic during regular working hours to have their questions answered. If unable to answer, your call will be returned within 24 hours with a response to your question(s). We understand that our clients need to learn about our walk-in and primary care services.
For your convenience, we have listed below many of the questions we receive most often with our responses. You may read through our FAQ's below to check if your questions about our services and procedures have been answered. Simply click on a question below to expand the answer.
We strive to achieve excellent customer service and respond to all of your health clinic questions and needs. Please feel free to contact us at (239) 331-8520 or fill out our contact form on our contact page if you still have any unanswered questions.
+ What insurances does your clinic accept?
VAVA Clinic accepts the following insurances:
+ Do I need to schedule an appointment?
Appointment are needed for Primary Care visits ONLY, consisting of services such as Pediatrics, Family Medicine and Womens Health. Fill out our Appointment Request to request and appointment. For Walk-in visits and Urgent Care services there is no appointment needed.
+ What is your appointment policy?
Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule. We ask that whenever possible, a return appointment for regular checkups be made before leaving the clinic.
+ Do I need to bring anything special to my first visit?
It will be helpful if you bring to all your visits your current insurance card and any medications you are taking. Also, any forms or test results that you have been provided, such as x-rays. Our forms may be found under Downloadable Forms on the Home page.
+ Do you do blood work in house?
Yes, at VAVA Clinic blood work is done in house.
+ Do you perform any Procedures in house?
Yes, at VAVA Clinic we perform numerous procedures in house. The list of the procedures provided can be located on the Home Page.
+ Why do I need a referral from my primary care
physician to see a specialist?
If you are insured by an HMO or in some cases a PPO, your health plan will probably require a referral for specialist care. Your primary care physician is your central contact for all medical concerns as this allows for continuity of care for members and allows a central location for medical records. Referrals are typically processed within 7 days or less, except in urgent situations, and you will be notified by mail when the referral has been processed.
+ Does your clinic accept Self Paid Patients?
Yes, at VAVA Clinic we accept Self Paid Patients as well as patients who do not have any health insurance.
+ What if I need care after normal business hours?
In case of emergency please dial 911. If it is not an urgent matter please call (239) 331 - 8520 and an operator will contact your provider.